THE PROCESS

Creating a custom piece presents endless possibilities, whether it’s for a wedding or any social gathering.  

All projects begin with a consultation, so tell us about your event!  The more juicy tidbits you can provide us with, the better.  For weddings, send us photos of your dress, flowers, and décor inspirations.  Tell us your story as a couple or the quirks you share…anything that will give us a glimpse into your fabulous day (or your fabulous selves).  We’ll discuss the look or feel you want your event to convey; hash out ideas; and create the details that will bring your event together. 

We will keep regular contact with you during this time, and you will be emailed digital proofs when they are ready.  The design fee includes up to two revisions, allowing us to revamp the designs as needed so you are completely blissful with the end result.  Upon your final approval of the design, the total cost is required to initiate the final print run and assembly of your pieces.

Turnaround time for custom work is quite a bit longer than ordering a preset design.  We require a minimum of 8-10 weeks prior to your mailing date; although limited availability may require additional time.  Rush orders can be accommodated for an additional fee.  Invitations/announcements for occasions other than a wedding generally take 3-6 weeks prior to your mailing date. 

PAYMENT

We highly recommend the use of PayPal because of its instantaneous payment method.  In the case that you would rather not use PayPal, we can only accept a cashier’s check or money order as an alternative form of payment. In Your order will be processed once payment has been received.  Please contact us for information on where to mail your payment.

PRIVACY POLICY

Any and all information provided to us via email, phone call, forms or method of payment are for use only by Teresa Lang Design.  Rest assured, we will not use your information to book our next trip to Europe.

RETURN POLICY

Given that all of our works are specially created for each client, returns or exchanges of any kind are not accepted.  There will opportunity to proof read any and all items prior to printing, so PLEASE PROOF VERY CAREFULLY!   Any errors (in format, typestyle, grammar, spelling, punctuation and layout) found after printing are the responsibility of the client, including the costs associated with reprinting and reshipping.  If the error was ours, we will gladly reprint the items in question at no additional cost to you.

CANCELLATION POLICY

In the event that an order has to be cancelled, please contact me as soon as possible.  The initial deposit is non-refundable due to design time and event booking.  We will try to provide minimal losses for both parties in such a circumstance, but it will greatly rely on where we are at in the design/production process.  Restocking fees (generally a small percentage of the item’s cost) will apply for items ordered and not used.  Replacement fees will apply for pieces that have been printed. 

 

WHAT ARE YOUR PRICES?

All of our work is custom and each project will have elements that affect the cost. Each project is priced according to the quantity ordered, paper choices, envelopes, embellishments, and assembly. 

For wedding stationery, a $250 non-refundable design fee is required to begin design work formally. This includes your initial design and up to two revisions. If further revisions are required, an additional $100 per revision will be required. Please note the design fee is a separate service charge from your stationery costs. Upon your approval of the final design, the total cost is due to start production. 

A wedding invitation set generally includes the invitation, response card (envelope not included), one additional insert for directions or accommodations, and outer envelope. 

*For other occasions, the design fee typically starts at $50.   

 

DO YOU HAVE A MINIMUM ORDER?

The minimum order for wedding stationery is 50.  (Please inquire for orders smaller than this,such as destination weddings). For other events, the minimum order is 25.   

 

WHAT TYPES OF PRINTING METHODS DO YOU USE?

We currently offer digital printing, letterpress, and foil stamping.  

 

WHEN SHOULD I MAIL OUT INVITATIONS?

Save the Date announcements are typically mailed about 5-12 months prior to the wedding date.   

  • 5-7 months is suggested for weddings with few out-of-town guests
  • 7-12 months is suggested for several out-of-town guests or destination weddings

Wedding invitations are generally mailed out about 6-8 weeks prior to the wedding.  If Save the Dates were sent, about 4-6 weeks is sufficient. 

 

HOW MANY INVITATIONS SHOULD I ORDER?

The general rule of thumb is one set per couple or family.   Decide on a solid count, then order an additional 10-15 for any last minute guests or keepsakes.

 

DO YOU OFFER ENVELOPE ADDRESSING?

At the moment, we offer envelope wraps or labels that coordinate with your final design, as well as digital envelope addressing. 

 

HOW MUCH WILL POSTAGE BE?

Always take your stationery to the post office to be weighed for the correct amount of postage.  If you have custom stamps, flat invitations can be weighed once the final print run has begun and we have all of the pieces involved in your set.  Others need to be weighed and measured by the post office.  Wedding invitations characteristically warrant the 2oz postal rate, and response cards with an envelope require the 1-oz rate.  

*Postcards require LESS postage than the 1-oz rate.

   

SHOULD I HAND CANCEL MY INVITATIONS?

This boils down to personal preference.  Most envelopes take a beating when traveling via snail mail.  Machine canceling can be very inconsistent -- some envelopes make it without a scratch; others are not so fortunate.  If you decide to hand cancel, it’s best to do this when the lines are short!